We hope you are happy with your order from Time for Tales, however if for any reason you are not, we can offer a refund, providing you notify us within 14 days of receiving the item.

All items must be returned to us in a original condition (unless faulty or damaged in transit). Please ensure your return is packaged carefully in the postal tube you received it in before returning it to us. Please include all packaging and accompanying flyers where possible.

To start a return, please email info@timefortales.com.

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. Once approved, your refund will be processed to your original method of payment within 5 working days. Please note that your bank or card provider may take additional time to process the refund.

If you receive faulty, damaged or incorrect goods, please contact us at info@timefortales.com as soon as possible and we will arrange a replacement or refund for you.

Please note that we do not currently offer exchanges. If you would like a different item, you may return your original order for a refund and place a new order.

With the exception of faulty, damaged or incorrect items, return postage costs are the responsibility of the customer. We recommend that you obtain proof of postage in case the parcel fails to reach us and, where possible, send your return using a tracked service.

If you have any questions, please email us at info@timefortales.com.